Dear Mr./Mrs. Morisawa,
Unfortunately, your flight on 01/24/2015 was delayed. We regret that you were unable to travel as planned and, once again, sincerely apologize for the inconvenience.
Should you have any questions or comments, please do not hesitate to contact our Customer Care staff. They will be glad to help. Contact details can be found at KLM.com > Customer Support > Contact us.
We hope to welcome you on board again soon.
Yours sincerely,
KLM Customer Care.